Guide // Live Ops
Gate Check-in & Scanner Setup
By EPIC Team
•
3 min read
EPIC
GATEWAY
On the night of the event, smooth check-in at the gate is crucial. Here is how to verify passes instantly using a smartphone:
Step 1: Assign Verification Staff
- Navigate to your event settings and select Invite Crew.
- Enter the email addresses of your gate staff to send them a secure access token.
- Crew members will only have scanning permissions; they cannot edit your event.
Step 2: Scanning Tickets
- Gate agents should log into the portal on their smartphones and select Verify Tickets.
- Point the camera at the attendee's ticket QR code.
- The screen will display a green verification state for active passes, or an error banner for invalid/already-scanned passes.
Important:
The scanner app requires a stable internet connection. Perform a connectivity test at the venue entrance 30 minutes before gate opening.
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